Privacy Policy

How Keenwaysm collects, uses, and protects your information.

Effective Date: May 1, 2026

Who We Are

Keenwaysm is operated by Keenway LLC, a logistics and freight delivery platform connecting customers with professional drivers for same-day and on-demand deliveries. References to "Keenway," "we," "us," or "our" in this policy refer to Keenway LLC.

Information We Collect

We collect information you provide directly, including:

  • Name, email address, and phone number
  • Pickup and delivery addresses
  • Delivery details and special instructions
  • Payment information (processed securely by third-party providers)
  • Account credentials and profile information

We also automatically collect certain usage data, including device type, browser, IP address, and pages visited on our platform.

How We Use Your Information

We use your information to:

  • Process and fulfill delivery requests
  • Send delivery confirmations, tracking updates, and driver notifications via SMS and email
  • Provide customer support
  • Improve and operate our platform
  • Comply with legal obligations
  • Send service-related communications you have opted into

SMS Messaging

If you provide your phone number and consent to SMS, we will send you text messages related to your deliveries and account. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out. Reply HELP for assistance. See our SMS Consent page for full details.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Drivers assigned to your delivery (name and delivery details only)
  • Service providers who help operate our platform (payment processors, SMS providers, hosting)
  • Law enforcement or regulators when required by law

Data Security

We use industry-standard security measures to protect your information, including encrypted data transmission and secure storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@gokeenway.com. We will respond within a reasonable timeframe.

Cookies

Our website may use cookies and similar technologies to improve your experience and analyze usage. You can disable cookies in your browser settings, though some features may not function as expected.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions or requests, contact us at support@gokeenway.com.

Keenway LLC — 400 Corporate Pointe Suite 300, Culver City, CA 90230