FAQ's

Frequently Asked Questions

Keenwayˢᵐ Delivery Solutions

Delivery Services

Yes, we can deliver up to 3 standard pallets (48x40 inches each). Our fleet is specially equipped for efficient pallet delivery.

At Keenwayˢᵐ, we ensure a safe curbside dropoff. We deliver into garages (our optimal choice), accessible backyards, or via front door dropoff—but we do not deliver inside the actual residence.

Absolutely! We use extra protective measures – including blanket wrapping, secure strapping, and gentle handling – to ensure your delicate items reach you safely.

Equipment & Tracking

Yes! Once your delivery is scheduled, you'll receive a tracking link to follow your driver's progress via our customer portal or mobile app.

We use modern sprinter vans outfitted with:

  • Straps and moving dollies
  • Protective blankets
  • Shrink wrap and tape
  • Basic tools

Capabilities

Our sprinter vans are built to handle payloads between 3,800 and 4,000 lbs safely.

Based in Los Angeles, we proudly serve Southern California and extend our services to select areas in Central and Northern California.

We offer dropoff inside garages (our optimal choice), accessible backyards, or front door dropoff—but we do not deliver inside the actual residence.

Policies

No – we specialize in curbside pickups and dropoffs. Furniture must be prepped and ready for transport.

Certainly! If needed, we can securely hold your freight overnight for next-day delivery.

Yes, we deliver throughout the continental United States (48 states). Please contact us for specifics.

Keenwayˢᵐ follows strict HIPAA guidelines to ensure all sensitive health information is protected throughout delivery.

Yes! A signature is required at dropoff. If you're unavailable, we offer a digital POD sent directly to your phone or email—keeping the process secure yet simple.

Industry Solutions

Yes! We specialize in delivering automotive components—from tire shipments to urgent part transports.

Keenwayˢᵐ proudly serves industries including Automotive, Healthcare (HIPAA-compliant), Retail & E-Commerce, Construction & Home Improvement, Nursery & Landscaping, Antique & Specialty Stores, and Aviation.

Yes, same-day delivery is available in select areas, subject to scheduling and availability.

Ordering & Payment

Visit goKeenway.com and click "Get a Quote" to provide your details and receive an immediate estimate.

We accept major credit and debit cards as well as secure online payments through our website.

Yes—contact our support before your delivery is dispatched, and we'll help adjust or cancel your order as needed.

Safety & Quality

Absolutely—every driver at Keenwayˢᵐ is professionally trained, background checked, and fully insured for your peace of mind.

We adhere to strict sanitation protocols—cleaning our vehicles and equipment regularly while our team follows top-tier safety guidelines.

If you notice any damage, please contact our support team immediately so that we can resolve the issue promptly.

Your cargo is secured using advanced tie-down systems and is monitored throughout its journey to ensure it arrives safely.

Service Coverage

Operating from our Los Angeles hub, Keenwayˢᵐ delivers throughout the 48 contiguous states across the Northeast, Midwest, South, and West.

Currently, we focus on domestic deliveries. Please check back for any updates regarding our international services.

General Information

We specialize in final-mile, same-day, and scheduled delivery services for industries like automotive, healthcare, retail, construction, and more.

Once your delivery is scheduled, you'll receive a live tracking link that updates you on your driver's progress until dropoff.

Yes, we offer recurring delivery services for businesses with regular shipment needs. Contact our account team for personalized scheduling options.

Yes! Keenwayˢᵐ provides a 24/7 chatbot on our website to assist with inquiries and order updates at any time.

We combine fast, reliable service with real-time tracking, a versatile fleet, and a customer-first approach to ensure every delivery runs smoothly.

Need solutions not listed here?
Contact our logistics team or call (858) 533-6929