FAQ's

Frequently Asked Questions

Can you delivery pallets?

Yes, we can deliver up to 3 standard pallets with dimensions of 48x40 inches each.

Yes, we can deliver up to 3 standard pallets with dimensions of 48x40 inches each.

Does Keenway have delivery tracking ?

Indeed, Keenway now offers real-time tracking.

Indeed, Keenway now offers real-time tracking.

What kind of equipment does Keenway have for transport and delivery?

At Keenway, we transport your parcel in a sprinter van equipped with straps, dollies, moving dollies, blankets, shrink wrap, tape, and basic tools.

At Keenway, we transport your parcel in a sprinter van equipped with straps, dollies, moving dollies, blankets, shrink wrap, tape, and basic tools.

What is the maximum weight you can transport?

The maximum payload we can safely transport in our sprinter van is 3,800-4000 lbs.

The maximum payload we can safely transport in our sprinter van is 3,800-4000 lbs.

In which California cities does Keenway deliver?

Keenway is based in Los Angeles and proudly serves all of Southern California. Additionally, we extend our delivery services to Central and Northern California, ensuring reliable and efficient transportation across the region.

Keenway is based in Los Angeles and proudly serves all of Southern California. Additionally, we extend our delivery services to Central and Northern California, ensuring reliable and efficient transportation across the region.

Do you assemble or disassemble furniture?

No, Keenway is strictly a delivery service company; we specialize in the pickup and delivery of freight.

No, Keenway is strictly a delivery service company; we specialize in the pickup and delivery of freight.

Can you hold freight over night?

Certainly! We can hold your freight, parcel, cargo, or items overnight if you need pick up one day and delivery the next.

Certainly! We can hold your freight, parcel, cargo, or items overnight if you need pick up one day and delivery the next.

How far in can you deliver a residential delivery?

We offer delivery inside garages, which is the optimal choice, or in backyards, provided they are accessible and feasible.

We offer delivery inside garages, which is the optimal choice, or in backyards, provided they are accessible and feasible.

What does it mean that Keenway is HIPAA compliant?

Keenway complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of sensitive patient health information. This means we have strict policies and security measures in place to protect all protected health information (PHI) during transport.

Keenway complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of sensitive patient health information. This means we have strict policies and security measures in place to protect all protected health information (PHI) during transport.